Horrible service - Ackermans Rustenburg Waterfall Mall

<p>Good day, I have a huge complain about your store in Rustenburg Waterfall Mall. I bought a Hurricane Volt from Amamzimtoti in December 2016 when we were on holiday. 5 months later the phone stated giving me problems by just turning off and not getting on again. I went to Ackerman's Rustenburg Waterfall Mall as Rustenburg is our Home town. I was introduced to a lady Surprise. She took the phone and said that she will have to send it in to the technical department and will get back to me after 3 weeks for repairs. This was on the 16th of April 2017. 4 weeks went by and nobody phoned me. I then called and she said that she does not have any feedback. I need to phone again. Everyday there after I phoned by the 22 of May 2017 I called the store again and requested feedback she said that she need to replace the phone and need a authorisation code to do so. I then requested how long it will take and was said it’s easy. Every day I phoned. On Friday 26 May 2017 I did call the store and she said that she still have not received the number. I then requested that I need the number to phone and I will then get it myself. I received the number of RAM and Cell C. Phoned RAM and was told they don't have the phone or anything to do with this. After phoning Cell C I eventually got to the right department with the ref nr Surprise gave me they, said this is not correct number. I then had to give my IMEI number and was told that the phone needs to be replaced. I then explained that I know this I just need the authorisation number for the store. I then phoned Surprise back and gave her the number and said that I will come and collect the phone on Saturday 27 May 2017. Got to the store 12h15 and asked to speak to her, after 15 minutes she came and I said I need a new phone. She then said she will be right back. 15 minutes later she came and asked me witch phone I need. I then indicated that I do not want the same phone and I need the other phone. There was a price difference of R100.00 between the two phones. I then requested that I will not pay in the R100.00 differences as I needed to phone and drive to the store and sort this issue out for them and doing their daily work. She then went to the manager Tebogo and i waited 1 hour to get any feedback. She then came and said it is not possible. I then said i need to see the manager regarding this. The Manager Tebogo said she wont to this and that i need to pay the money in. After a few wording she then said that i bought the phone in Amamzimtoti and i need to go and get a new phone there. At this point i was busy losing my tempter because how does she think i must drive 728km for a new phone. She then phoned head office again and after i scream and the lady also a Tebogo she gave the authorisation to get a new phone. It took 2h30 hours out of my day for a simple phone. I then went to the counter to get the phone cause what only one phone which is the display phone. I made them sign the box to say that this phone is not new. I cannot believe this is the services that your store points out to the public and speaking to me in the way Tebogo has done is upsetting. I will never go back to your store and will for sure report my experience on every site. This is not the way any human must be treated. Thank you</p> <p> </p>