Horrible service

Dear Ackermans Customer Care,

I am writing to formally complain about the poor and unprofessional service I received at Ackermans Ga-Rankuwa Mall.

I was assisted by an employee named Daphney (I believe she is a packer). After my son had tried on trousers, I folded them myself. She then complained about the way I had folded the trousers and addressed the matter in a disrespectful and rude manner, instead of politely assisting or correcting me as expected in a customer service environment.

Her attitude escalated the situation unnecessarily. After the disagreement, she went to complain to a colleague and continued to make inappropriate and disrespectful remarks towards me, rather than letting the matter go. This behaviour made me feel uncomfortable and disrespected as a customer.

I tried to tolerate the situation for some time, but it eventually became too much. I decided to immediately settle my Ackermans account and leave the store, as I no longer felt welcome. I did not have the energy at the time to speak to a manager, but I believe this matter should still be addressed.

I am disappointed by this experience, as I have always expected better customer service from Ackermans. I hope management will investigate this incident and ensure that staff are reminded of proper customer service standards and respectful communication.