1 reviews | Active since Feb 2013
Horrible service
<p>On 16 June 2017, i went to Mall of Africa Ackerman's to exchange some clothing given to me for a baby shower, i called a day before to advise of the situation and was told to come in and the items will be exchanged, one of the main reasons for exchange was that i am having a boy baby and the items where pink. After standing at the teller for more than 30 minutes and told that the items cannot be changed due to the items no longer in stock, now who's problem is that? and besides its an ackermans product, as per the supervisor im told to keep the item? really and do what with it. Highly pregnant and standing and no results this was very upseting and frustrating. Ive left the items with the supervisor still waiting for a call from him to say that i can come through and take something else. by the time i get a call im sure my baby will be born. Terrible service.</p> <p> </p> <p>Angry and frustrated customer.</p> <p> ********** 160</p>
Good day Amina,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Amina,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Amina,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Amina,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
