Horrible Service

Completed an online order on 16th December, Order #***. Items were meant for New Years day. The Status still says "dispatched". I have called Customer Care twice, the most recent being yesterday. The Agent was so obnoxious and rude. Without even asking for the order number she was more interested in advising the 7-10 working days policy. When asked to speak to a Manager an argument ensued and up until right now no-one has called me back. I no longer want the items, and would prefer to be refunded. What a sorry excuse for a customer care hot-line number.