1 reviews | Active since Apr 2017

27 Apr 2017, 21:17

Horrible service

<p>Bought clothes at Ackermans Wonderpark on lay-by. When paying off the lay-by, they took almost an hour looking for the clothes I put on lay-by. So I had to wait almost an hour plus waiting on the queue for 39 minutes. That's over an hour spent on just paying off lay-by clothes and taking them with. Really disappointed with the service and not even an apology for taking so long.</p>

0
Replies (2)
Ackermans
Ackermans's reply28 Apr 2017, 08:22
Official

Good day ThuliGugu,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 May 2017, 16:03
Official

Good day ThuliGugu,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service