HORRIBLE SERVICE

My name is Nqobile Nene.

On a Friday 2 September 2022 I went to Ackermans Horizon view to open an account. I was assisted by a very nice lady by the name Noluthando. She gladly helped me by scanning all the documents that I needed to submit including ID and three months bank statement. She gave me a receipt showing that it was submitted. She told me I would get an sms within 48 hours.

I didn't get any sms, on the following Friday I went back to follow up. The other lady by the door I den't take her name; she also gladly helped me by phoning the accounts department to check what was the problem. Whoever spoke to her told here there was a problem processing my application she was told I must wait for 48 hour then I would get an sms. I went home.

No sms received. On the 13th I went back the same lady by the door gladly helped me phoning them again as she was also starting to be annoyed as to why are they not doing what they need to do. She spoke to Dineo telling her that my petrol is being wasted by always coming to the shop and no positive response. Dineo told her there's nothing she she can do. I asked to speak to Dineo, she told me the same thing then I asked to speak to speak to her supervisor and she gave e the name called Nomzamo her team leader. Nomzamo told me I would get n sms the same day. Indeed someone phoned me while I was at the store asking me all the questions as if I was starting the application all over. I answered all the questions were asked.

I was told I must ignore the first sms because it was a declined message. The second sms will be confirming the details but I must not resend the statement because I already submitted in the store. The same day I received a declined sms, I ignored. The following day on the 14 September I received the sms saying they only received my 2 months bank statement I must resend the recent 3 months bank statements to the email *** I did. Still no sms.

On the 17th I was at the Glen Mall I received an sms telling me the provisional credid I receibed but I need to send a three months bank statement. I went to Ackermans at the Glen sunce I was there to ask why I received that sms because I already submitted. The lady I didn't take her name helped me by phoning the accounts department and she was told my application was not processed. My question is how long does it take for Ackermans to process a customer's account application.

I would not wish anyone to receice such service I receved at Ackermans. Today is the 18th September I still have not received a communication telling me whether my application was aproaved or not.

I would NEVER recommend Ackermans to anone. My numbers: ***