1 reviews | Active since Nov 2016
Horrible Service
<p>I went to buy a tablet at ackermans, the lady there was really not much of help, the first tablet she gave me I took home put it on charge for about 17 hours and it didn't want to go on, I took a it back and she opened up another box the phone didn't want to go on, so she said why don't I take the demo phone, I told her I don't want a second hand phone, so she went to the back opened up the tablet box at the back behind my back and brought the phone that was fully charged to me without the Sim card that must have been included in the package deal which consists of 100mb data for 12 months, she gave me a regular non charged Sim card from the shelve I don't like this idea this is not honest. There was a memory card inside which the boxes didn't had. So I told her why didn't she open the box in front of me. Shw didn't answer me, then I asked her about the Sim so she made excuses and forced me to rather take back my money, excellent sales lady I mean really. Soo I said I don't want that phone cause the reject Sim card she gave me didn't work so she went fetched another phone that One also didn't work it went on but had a mark on the screen. The last one she gave me yest eventually worked when I came home u saw that it was also second hand cause the memory got personal photos on it. Im going back today I want my money back plus I expect ackermans to give me my money back of the screen protector I bought for 150 at another place find attached document, which I had to remove the whole time cause of ackermans negligence. Now it doesn't want to stick anymore. And I have to go and buy another tab today when I get my money back from ackermans and the screen protector won't fit and won't work anymore. This is really bad service. I stood there for 3 hours for this to be sorted out. It's costing me allot of money including petrol, the screen protector and taking time of work. Please sort this out ASAP. </p>
Good day Marietjie,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Marietjie,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Marietjie,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Marietjie,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Marietjie,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Marietjie,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day
I just want to confirm that Mr Morake from ackermans phoned me to sort things out. I want to thank hello Peter and Mr Morake for their quick response. According to Mr Morake he will investigate further into this matter at the Montclair Ackermans. I've send him all the evidence and he went to the Montclair Ackermans store. He also arranged a gift card for me which I collected yesterday at ackermans Galleria for all my unconvinience I had. But I'll never go back to ackermans Montclair.
Thank you
Regards marietjie van Heerden
Good day
I just want to confirm that Mr Morake from ackermans phoned me to sort things out. I want to thank hello Peter and Mr Morake for their quick response. According to Mr Morake he will investigate further into this matter at the Montclair Ackermans. I've send him all the evidence and he went to the Montclair Ackermans store. He also arranged a gift card for me which I collected yesterday at ackermans Galleria for all my unconvinience I had. But I'll never go back to ackermans Montclair.
Thank you
Regards marietjie van Heerden
