tT
tidimalo T

1 reviews | Active since Sept 2014

07 Jun 2016, 10:06

HORRIBLE SERVICE

<p> I WAS GIVEN A TORN R10 NOTE.I REQUESTED FOR A NEW ONE AND THE CAHIER SAID I WILL HAVE TO WAIT BECAUSE SHE CLOSED THE TILL ALREADY.tHE CUSTOMER THAT CAME BEFORE ME HAD OVER 30 ITEMS SO I WAITED AND WAITED.</p> <p>THEN CAME A LADY I THINK ITS THE CAHIERS SUPERVISOR AND SHE ASKED HER WHT DIDNT SHE ASK HER TO OPEN THE TILL FOR HER AND SHE THEN SAID SO SHE WILL WAIT TILL I AM DONE.</p> <p> </p> <p>AFTER PATIENTLY WAITINGAND STILL NO ASSISTANCE I THEN LEFT THE NOTE ON THE COUNTER .</p> <p> </p> <p>THE SERVICE IS HORRIBLE AND PATHETICS</p>

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Replies (2)
Ackermans
Ackermans's reply07 Jun 2016, 10:40
Official

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply20 Jun 2016, 08:55
Official

Good day Tidimalo,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service