1 reviews | Active since Mar 2017
Horrible Service
I had a terrible experience at one of your stores in Capricorn, Muizenberg. The first experience was a couple of months back, where I came into the store, 15 min before closing time. I knew what I was looking for (slippers for my son), seeing it was late I didn't shop around, I grabbed them and went to pay. Only to come to the counter to find two ladies and no one was ready to assist me, they just chatted amongst themselves as I stood there. I eventually asked "Is anyone going to help me", they said nothing. Taking their time opened the register again. Okay, I left thinking maybe they are too tired, it was 15 min before closing time anyway.
But this recent experience made me realize that the cashiers here are so rude and are not willing to be helpful at all. This time I find Shireen September behind the counter, so I walk to her and place my two items on the counter. So I turned around reached for lipgloss only to find her at the other till so I go to her and she's like "Bring your stuff". I was like did you leave my items there and not move them with you? It was literally a pacifier and grooming kit for my baby. I then asked her to please get it and she did not like that at all and was so rude to me. It's safe to say I'll go elsewhere if this is the kind of service I will be getting at Ackermans.
We sincerely apologise for the service failure you have experienced.
Thank you for bringing the great service to our attention. We appreciate your feedback and will ensure that your compliment is escalated to the Divisional Sales Manager.
Kind regards, Ackermans Customer Service
Best regards,
We sincerely apologise for the service failure you have experienced.
Thank you for bringing the great service to our attention. We appreciate your feedback and will ensure that your compliment is escalated to the Divisional Sales Manager.
Kind regards, Ackermans Customer Service
Best regards,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
