Horrible Online Service

I am extremely disappointed in the manner which Ackermans handled my online order ***1. I placed an order online in 2025 and indicated that it should be delivered at Ackermans Magalies Hills.

After numerous attempts to reach out to Ackermans I was instructed to contact the courier service. That was very frustrating, how and why should I interact with the courier when I have a transaction with Ackermans. That was an easy way out for Ackermans showing their incompetence. One of the consultants I interacted with was Eldine Lewis, their response was so disappointing, they didn’t attempt to assist me at all.

However in the first week of January I got an SMS notification saying that my order has been delivered and ready for pick up. When I got to Ackermans Magalies hills I was informed that there was no such order.

The staff asked me unreasonable questions which I could tell they had no idea what they were looking for. The items I ordered were meant for festive season and the none existence of them ruined my entire plans.

I think Ackermans is not fully capable and effective to process online orders. How could an order be so delayed. It’s totally unacceptable and disappointing.

Palesa ***