Horrible experience trying to retrieve the gift voucher code from customer service.

Was sent a R1000 gift voucher 16 digit code via sms back in mid July 2025. Unfortunately I was already full term pregnant and so I decided I’d use it when I had the chance. Fast forward to October, due to storage issues my phone had deleted the sms with the voucher. On the 8th of October at 12:12 I called the ackermans helpline and after I had provided my id and cellphone number, and being put on hold twice for 10 mins, the assistant says they can see the R1000 voucher but they aren’t able to give me the 16 digit voucher number cause there are H’s instead of numbers. Thus I have forfeited the voucher.

This is outrageous and unacceptable. That voucher is of a large sum and I need to buy my newborn son clothes but now the generosity of my friends will be the fortune of a large corporation.