1 reviews | Active since Jun 2021
Horrible experience
I had a very distasteful experience at ackermans sammy I went to buy a few items for my kids i got to the the store came across 3 pack of long sleeve priced at 59 all 3 i then took a tracksuit suit for my youngest son when i got to the till to pay cashier gives me he'll about the price of the 3 pack long sleeve he calls his supervisor Elsie she come she is no help at all tells me that it was a mistake they can't sell me the 3 pack at that price I politely explain to her its not my fault the price you see is the price you pay she gives me a very nasty look and calls 2 more people at the store now they are 4 at the till I get very annoyed at this service and feel very discriminated because if it was a white person they would have never done what they did ohk cool I pay for the tracksuit i leave the store very unhappy after some time while still in town i check the tracksuit i bought only to find two different sizes the top was 12/18 months the trouser was 6/12 months i take it back to the store the very same day i find i different cashier i tell her to please call Elsie so she can also explain the mistake on the tracksuit she comes very quite doesn't say anything not even offer an apology for the inconvenience It was horrible experience she deliberately discriminated and disrespected me,I complained the manager calls and offer and apology which was ok but to this day am still not happy about how I was treated at sammy marks.Elsie and your crew you really hurt me that day the fact that you treated me poorly because I was black doesn't make me sleep at night,Ackermans still have a long to go with people like your working for them what you did twice in one day was uncalled for.I just wanted to express how your behavior has caused me emotional distress.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with a contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with a contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
