Horrible, dispeakable customer service

There is definitely a broken chain somewhere in the recruitment process at Ackermans, customer service does not exist anymore. Yesterday I was in the Umlazi Mega City store and was attended by a very rude child Mzokhona Dlamini, by the time I left the store my blood was boiling. the level of disrespect he has towards customers is appalling, I kept reprimanding on how u treat customers and I will definitely take this up, instead of acknowledging me and respond in a professional manner, he kept on arguing, with every comment I had he made sure he had a rude response and even when I was still signing my receipts he had the audacity to call the next come mind you I have not left the counter nor have I finish signing. I left the store fuming as hell, on my way out I met the store manager and told him abt the treatment I have just received, whether something was done abt it or not am not sure. If you keep staff like that in your company, the future of your company doesn't look promising. Months back I had a service issue with your ballito stores which the Area Manager apologised after I had raised a complaint and I was going to close my account then bt decided to give u guys another chance with the hope that maybe customer service would improve bt i guess that was wishing full thinking on my side. This time around am definitely going to be closing my account and I never want to deal with staff that do not know the importance and value of customers and their elders. I am old enough to be his mother and for him to disrespect in that manner really shows his home background, that child was not raised well and a person like that should not be in your frontline, if you have stockroom vacancies maybe appoint him there, far away from customers. It's a pity coz Umlazi is black dominated and from experience we seldom complaint so you may not get a lot of complaints abt this particular employee bt im sure I'm nt the only one he has illtreated like this before. I work in retail in a successful store,excellent customer experience is the core of running my business which is why it's so successful, my team knows the importance of treating customers like kings and queens because without them they would be no salary.