Horrible delivery from Ackermans online

I placed an order on the 28 October and this was processed on 29 October and selected express 3-5 days for click and collect at store. Today is 10 November and I have not received the order but it shows delivered to since Friday 07 October 2025 and I ordered my kids concert clothes for Ackermans to have not delivered till today is disgusting and a huge inconvenience and disappointment. I will never again use it. I have ordered previously then now I am getting the worst experience.