Horrible customer services

I went to ackermans store in Burgersfort twin city for an account payment and was assisted by Potego and i ended up spending 2 hours in the store because she first reffered me to the lady dealing with new accounts and then after waiting for 30min to speak to the call center agent i was sent back to the queue for another 20min because there was only 1 cashier and when i finally got to the queue i was told to wait for a file whilst they assisted someone who was behind me and then eventually after 20min again i was told the system had a network problem and then i had to wait for the computer to be re started which took another 20min, i am so disgusted with the level of disrespect and poor customer services i got, the people in that store has no sense of customer services and urgency towards their clients, i dont understand why i had to spend more than 2 hours just to make an account payment and a card replacement