1 reviews | Active since Apr 2017

11 Apr 2017, 10:53

Horrible customer services

<p>I have a problem with my account and have contacted the customer services and collections department with my query and have been waiting on a response after the supervisor informed me that she will provide feedback cob that day... So dissapointed in the manner my query is being handled as I have been a loyal customer for years.</p>

0
Replies (2)
Ackermans
Ackermans's reply11 Apr 2017, 11:17
Official

Good day Carmen,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply12 Apr 2017, 16:26
Official

Good day Carmen,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,