Horrible customer service at Ackermans Tembisa Mayibuye store

09/12/23 I came to your store Ackamens Tembisa Mayibuye to find a way forward about my lay-by which had expired. Well let me rewind I initially made a layby at your store Ackamens Tembisa Mayibuye few months back,after making the lay-by,I got a job in Limpopo so I had to relocate, leaving my lay-by behind. I did try to cancel the other side of the province but was told I can only cancel where I made the layby. Fine I finally made it to the store where I made my initial lay-by and I was assisted by a lady called Nomonde who was not even friendly but instead handed me over to another lady called Tiisetso. Without being assisted this 2 ladies left me there standing,as I waited to find out what will happen after the 14 days they told me about and they rudely in their respective spaces started back chatting at me,even insulted me! Words such as S*es , Makahambe is if I can't understand Zulu,is that how Ackamens customers service is meant to be? The customer service raises high at Ackermans store raises high concerns now? Your consultants at most stores not only the Tembisa Mayibuye store are most likely rude. I understand this is festive time and they are overwhelmed by pressure of customers but is it how customers should be treated?

Well there was a solution afterall and I was refunded,the store manager and so as his supervisor who swiftly, respectively attended the matter and gave out the best service. They listened and apologized on behalf of Tiisetso and Nomonde and I'm fine with that as they really tried their best to settle the matter.

But as for Nomonde and Tiisetso, please if they do not change their customer service, Ackamens Tembisa Mayibuye will loose customers like myself.

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