Horrible customer service and Long queues

To Whom it may concern

This is a formal complaint about Ackermans Dobsonville: Elijah the manager is uninterested in any of their customers. There was a queue that was almost going out the store because they had only two cashiers at 12:00 midday on a Saturday. I asked him why must I must wait 30 minutes to pay for a pair of socks and a hand sanitiser while when I don't wait for more than 3 minutes with the same amount of people in a a queue at Greenstone or Eastgate. He just stared at me as if I was a dumb ***. I asked for his sales manager's number, he said he is not allowed to give out the number. Thembisile, that store supervisor on the other hand was all talks with a lady she knew and attending to for more than 15 minutes. While standing on the queue, easily 20 plus customers left their items and left the store. None of the staff had name tags, only one lady was on the floor attending to customers, surely out of frustration she didn't even have a smile on her face. The customer satisfaction has gone out the window, period. Customer retation should be your first priority as cash ***s no longer have it all, competition is rife. Create loyal advocates than such a horrible service. I am utterly disappointed at the service I received.