Horrible customer Service

<p> </p> <p>I'm very upset due to the rude customer service I received from the<br />Ackerman's branch in Pta North. Cashier Kgadi Phaka n supervisior Maria.</p> <p>I purchased takkies on the 26th of August 2016 for my nephew at the<br />wonderboom junction branch but took the wrong size. I then went to North<br />Park yesterday to exchange them of which I couldn't find the right size but<br />settled for another pair.</p> <p><br />1. When I arrived at the till I was the only customer so there was no que.<br />2. Kgadi Phaka did not even greet me I had to greet her first when I arrived<br />at the till NO SMILE eitha. 3. She was in a foul mood for a cashier that<br />is supposed to be trained in customer service. 4. While busy with the<br />exchange transaction I noticed socks for my nephew which mind you where<br />close by the till n quickly asked my brother to fetch the socks, before I<br />could even explain to the rude cashier she grabs my card n tells me I will<br />have to pay separately cause of time lol with the supervisior standing next<br />to her. This then lead to screaming match of me being told how wrong i am to<br />want to fetch socks meanwhile I caught the both of them rolling eyes at me<br />making me feel like I'm an impossible customer. The supervisor then<br />cancelled the transaction n restarted again. Is this how you train ur<br />personnel ? Did I really deserve that kind of attitude n service? Without<br />an apology? Kgadi Phaka needs to go back to training or u will lose<br />customers because of her lousy attitude</p> <p>I'm a loyal Ackerman's cutomer and I ALWAYS receive excellent service up<br />until yesterday. Do check my loyalty card 6 ********** 0 ********** to varify how<br />loyal I am .</p> <p><br />Regards<br />Resholofetse.</p> <p>Contact Number<br /> ********** 253</p> <p>Ackermans Card Number</p> <p> </p>