Horrible customer service

I purchased a new phone at a mall which I just happened to be at that time on the 10/12.

When getting home and trying to use the phone the speaker was faulty. I immediately went to a Ackermans closest to me to exchange but they refused and said it must be taken back to the original store.

I have been to numerous branches around me and have explained I am not able to get to the mall that the phone was initially purchased because it is very far from me.

The 07 day warranty has now passed and it's not my fault because I have explained this to both branches near me and they don't seem to be bothered at all.

I want my money back because what must I do with a faulty phone and your company refusing to assist me.

It's ridiculous so meaning if I was on holiday in another province and happen to buy a phone there I must go back to that province to do the exchange?

I am not happy with this service at all.