DK
Dumisani K

1 reviews | Active since Jul 2016

12 Jul 2016, 19:47

Horrible Client Service

<p>I went to an Ackermans store today, and a cashier by the name of Lucky gave me the worst kind of attitude. He was not busy with a client and I had been waiting for long to pay for my items, so I approached his till and greeted him. At this point he gave me a dirty look, so I asked him if its possible for me to pay for my items, at this point he could not answer verbally because all he could do was roll his eyes and throw his hands in the air as if I was asking him for an unreasonable favour. As a person who works with clients I find this to be very unprofessional. If Lucky has problems he should leave them at home, or if he hates his job so much he should resign. </p>

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Replies (2)
Ackermans
Ackermans's reply13 Jul 2016, 06:12
Official

Good day Dumisani,

We apologise for the lack of service experienced at our store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply15 Jul 2016, 06:09
Official

Good day Dumisani,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,