VM
Velile M

1 reviews | Active since Mar 2009

10 Feb 2021, 12:55

Horrible attitude at Signet Terrace branch

I went to Ackermans in Signet Terrace (10 February 2021), Lenasia. I went to the till where Siboniso attended to me and only realised afterwards that my card was not in my purse. I asked if I could use my ID to make the purchases on my account. He said no. I realize this is store policy and was okay with that. The issue was his attitude and comments regarding my situation. I didn't leave my card on purpose, I forgot it and wasn't aware it was in my purse. His comments such as 'uyalayeka', 'wena uphuma kanjani endlini ungabhekanga icard' were completely uncalled for. I even told him that I don't appreciate his attitude and he said 'oksalayo uyalayeka'.. I was with my daughters and found his attitude horrid and unnecessary. We're all human and he made it seem like I went out of my way to ruin his day. I will certainly be not returning to that branch

0
Replies (2)
Ackermans
Ackermans's reply11 Feb 2021, 08:34
Official
Good day Velile,
 We are trying to contact you without success. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter. 
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply16 Feb 2021, 12:05
Official
 Good day Velile, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service