********** Service From Diepkloof Square

I'm absolutely livid by the ********** level of service I have been getting from Ackermans Diepkloof Square.

We have made 2 separate lay-byes from that store and due to unforseen circumstances we have tried to cancel both lay-byes, however your rude staff, say they can't cancel it because "the system is offline", mind you everything seems to be operating just fine.

This has been going on for over a month and half now and it's time consuming and expensive to keep on going to Diepkloof and end up getting no help at all.

Last week I even sent a complaint email to your customer care department and Natasha Jonas promised to get back to us within 3 working days, now it's 5 working days and no one came back to us.

I just want this lay-bye canceled as in yesterday! Is that too much to ask for?