********** service at Ackerman's

I bought a cellphone at Ackerman's Ottery centre Cape Town, 5, February 2021.

I got home and opened the phone, the Applications were already on the phone but not running. Unfortunately I wasn't able to download WhattsApp.

I then decided to return the phone on the 8th,got to the store,firstly took 20minutes to get assistance. When I finally got assistance No WiFi,then asked to buy Data so that the store could check what the issue is.

After an hour of no communication, I requested for money back as I wasn't interested in dealing with the inconvenience and ********** service anymore. The manager was condensending and rude. They refused to give me money back, I was forced to exchange for another handset, I wasn't interested. I was told to return the following day to get another handset. I refused and left the handset at the store.

I am not interested in taking the handset anymore. I've lost Three days of business. I'm dissapointed at the appalling service.All I need is my money back.