BP
B P
1 reviews | Active since Nov 2021
29 Nov 2021, 09:12
********** service.
Ordered a cellphone online. Realized it's the wrong thing. Wanted to cancel the order immediately thereafter. After being sent from pillar to post, they tell me it can't be done and then they throw the phone down in my ear. How do I resolve this?
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Replies (3)0
Replies (3)
Ackermans's replyOfficial
29 Nov 2021, 11:54Good day B Pienaar,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
Ackermans's reply29 Nov 2021, 11:54
Official
Good day B Pienaar,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
BP
B P's updateReviewer Update
30 Nov 2021, 12:25Received a call now from Jermaine who kindly assisted to get matter resolved quickly and efficiently. Thank you, Jermaine and thank you hellopeter for providing the channel.
BP
B P's update30 Nov 2021, 12:25
Reviewer Update
Received a call now from Jermaine who kindly assisted to get matter resolved quickly and efficiently. Thank you, Jermaine and thank you hellopeter for providing the channel.
Ackermans's replyOfficial
01 Dec 2021, 14:55Good day B Pienaar,
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Ackermans's reply01 Dec 2021, 14:55
Official
Good day B Pienaar,
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service