Highly ****ed

They don't even deserve one star. Was there to pick up my lay buy, within those clothes were items I didn't need anymore. The cashier said they don't do refunds i have to take the lay buy as is and do exchange for the products i no longer need. Tried to read one of the terms and conditions where it allows me to have a refund she still refused and called her manager of which she came and agreed that i can get a refund she even told her there was no need to call her. After that from 9:30 until 10:00 no one was helping me i stood there by the tills until there was load shedding. Now for a good 30mins no one was able to help me just because i needed to cancel some of the items in the lay buy. I am so angry, i had to go around town doing nothing waiting for eletricity to come back, yes load shedding is not their fault but by the time it happened i would have been done with the payment and went. I've never been so been so angry. And i am sure right now that i will never go to ackermans durban west street near shoprite ever again. I will do my lay buys in other stores, with cashiers who know their jobs or atleast if they don't or are not sure, apologize politely to customers and try to help them ASAP. I'm highly angry. Cashiers name Zintle, guy who was taking out lay buys Lulama and their manager was Pat.