Hibiscus Ackermans terrible service

I bought a Samsung A15 phone from Ackermans Hibiscus shopping centre Margate in September of 2024. In March of 2025 the phone started having charging issues so I took back the phone to the store as it is still under warranty for it to to be fixed. They firstly did not want to take the phone stating that nothing was wrong with it then making me and my very old father wait for over an hour while they "tested" weather the phone charges they then took the phone and logged a repair request. Over five weeks past with no communication only when we went back to the store to in inquire they gave me back the phone saying it has been fixed only to get back home and find that the phone still has the same problem as before