Head office of dread office

I have never received such poor service at a store head office as I had received the past 2 weeks from Ackermans Head Office. On Monday 16 October 2023, I app**** for an Ackermans card at Ackermans in Strand. The assistants at the store itself are very friendly and helpful. After applying I was promised that I would hear if my application was successful within 48 hours. Wednesday the 18th of October I went back to the store as I had not heard anything from Ackermans head office. The lady again was very friendly and helpful and she phoned their head office to inquire why I had not heard anything. I was told to come back at a later stage my application must just be finalized and they are having technical difficulties at this point. On Wednesday the 25th of October after waiting a week and a half for them to contact me I went back to the store again. The staff phoned head office and I was put on the line with the consultant whose name neither me nor the store assistant could remember. We were busy finalizing my account when she asked for my phone number which I gave to her (she at that point did not bother to confirm the phone number or read it back to me, she just continued and sent an SMS to the number she took down). The consultant then asked me to give her the code that was sent to my phone so I could confirm my phone number. I received nothing and she then only read back the number she took down and at that point, I told her that the number was incorrect. She then promptly told me that I must reapply for another Ackermans account because they have the wrong phone number. At no point did she offer to correct the phone number or anything else that would have been considered going the extra mile for the customer. In fact, her whole attitude was that of "I cannot get rid of this customer fast enough so I am not going to do anything extra to help". I must admit that I at that point was not on my best behavior as I had just come from a 12-hour night shift so I told her I had no time for this and put the phone down. I did however apologize to the store assistant. This does still not change the fact that I still do not have an account and now I have to go back to the store 3 or 4 times again and wait another two weeks to hear from them again and hope this time I have a consultant that can hear correctly when I give her my details. At what point will this be enough especially considering the fact that when I go into town every time I have to walk there and home which I don't mind, but when you have to do it to fix someone else's mistake it does not become fun anymore.