NM
Neo M

1 reviews | Active since Jan 2021

06 May 2022, 15:50

Harrassment of Non- account holder by Ackermans

Getting 5 to 10 calls a day asking whereabouts of my younger brother and each time I have to explain to rude agents that I don't leave with him and don't understand why I'm been harassed with phone calls when I don't even have an account Ackermans..I'm been harassed on my private and personal phone just because they can't get hold of a 37 year old man who used my phone number as a reference not a phone to call if he doesn't pay his monthly account .Please stop harassing me I don't and I'm not willing to have an account with Ackermans

0
Replies (2)
Ackermans
Ackermans's reply09 May 2022, 13:58
Official
Good day Neo,

We sincerely apologise for the service failure you have experienced.

We take customer services very seriously and will contact you soon to ensure your satisfaction. 

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply01 Jun 2022, 10:25
Official
Good day Neo, 

Please accept our apology for the inconvenience caused by all the calls you received. We do not intend to harass our customers and would like to apologise if that is the impression you received.  We have removed your contact number from our database. 

Kind regards, 
Ackermans Customer Service