1 reviews | Active since May 2017

22 Apr 2021, 09:32

HARRASSMENT

I am beyond upset - I keep getting calls from Ackermans saying I owe money on an account - I do not have an account with you! They now have my husband's number somehow, and are harrassing him as well! WE DO NOT HAVE ANY ACCOUNT WITH YOU! STOP CALLING US!

0
Replies (4)
Ackermans
Ackermans's reply22 Apr 2021, 13:22
Official
Good day Joslyn,

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction. 

Kind regards, 
Ackermans Customer Service

Best regards,

's update22 Apr 2021, 13:33
Reviewer Update
Please just take my number off your system - and my ID number etc - I do not have any accounts with you. Your debt collectors are so rude and just put the phone down when I try and explain to them that I do not have an account
Ackermans
Ackermans's reply22 Apr 2021, 13:56
Official
Good day Joslyn,

Please accept our apology for the inconvenience caused by this. Customer service is very important to us as a business. 

Kind regards, 
Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply29 Apr 2021, 13:53
Official
 Good day Joslyn,

Please accept our apology for the inconvenience caused by all the SMSes’ you received. We do not intend to harass our customers and would like to apologise if that is the impression you received.  Your contact number has been removed from the system. 

Kind regards, Ackermans Customer Service 

Best regards,