SI
Safia I
1 reviews | Active since Oct 2018
30 Sept 2019, 14:44
Harassment and unfair customer conduct
I would like to report Tenacity/Ackermans for unfair conduct.
They are sending me messages and constantly calling me accusing me of short paying my account when I have done an online payment, never missed a payment and have brought my account up to date out of arrears as per the previous arrangement made with them.
They have not allocated my online payment I have proof of payment however they are unable to allocate and keep harassing me for a payment that has been made in August as well as September this year 2019.
What is the next step as I know my rights as a customer.
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
02 Oct 2019, 11:19Good day Safia,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Please provide your cellphone number and ID number.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Please provide your cellphone number and ID number.
Kind regards, Ackermans Customer Service
Ackermans's reply02 Oct 2019, 11:19
Official
Good day Safia,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Please provide your cellphone number and ID number.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Please provide your cellphone number and ID number.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
10 Oct 2019, 15:33Good day Safia,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Ackermans's reply10 Oct 2019, 15:33
Official
Good day Safia,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service