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GK
Geri K

1 reviews | Active since Mar 2017

24 Aug 2018, 09:52

Harassment

Good day

Ackermans is harassing me. I have a debit order in place and the debit order was fine each month until now. I had one installment left on my account,but decided to buy me something on the account. I'm ever sorry i did, because now they are phoning me almost every hour and everyday. Why harass a customer who does pay?

0
Replies (5)
Ackermans
Ackermans's reply24 Aug 2018, 09:58
Official

Good day Geri,

We tried contacting you without succes.

Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

GK
Geri K's update27 Aug 2018, 08:37
Reviewer Update
Good day Again Saturday they phoned me and i explained everything. After i spoke to the lady on saturday and i asked her to make a note on the system someone from your company phoned me again asking the same thing. Why has no note been made on the system. She lady who phoned me this phoning was so rude. This is becoming really annoying. If this goes on i will have to take this matter further.
Ackermans
Ackermans's reply27 Aug 2018, 09:59
Official

Good day Geri,

We sent you an email on 24 August 2018. To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response to our email.

Kind regards,

Ackermans Customer Service

Best regards,

GK
Geri K's update27 Aug 2018, 15:59
Reviewer Update
Kindly note i do not have access to the e-mail. I've changed my e-mail address.
Ackermans
Ackermans's reply30 Aug 2018, 10:44
Official

Good day Geri,

We have tried contacting you on numerous occasions without success.

In order for us to assist you with your complaint, we need to get a hold of you telephonically.

Kind regards,

Ackermans Customer Service

Best regards,