Gross Incompetence

I write this on behalf of my domestic helper, who app**** for an account with this store several weeks ago. She has received numerous sms's, telling her her account is approved. Every time she has visited the store she is told she will be receiving yet another sms in 48hrs - nothing has been resolved. She has supp**** all the required documentation. This morning I phoned the store and asked for a number I could phone in order to gain resolution of this matter - I was told the most 'senior' number they have is the call centre. Once again I phoned this centre, they insisted on speaking to Sindisiwe, the lady concerned. She was told that they tried to phone me to no avail. This is nonsense, my phone shows missed calls and even if I'm driving my phone is connected to Blue Tooth. I wish to speak to a senior managerabout this lack of service.