Grievance against Ackermans Store

Ackermans Ikageng Gate Mall, Potchefstroom*

To Whom It May Concern,

I am writing to express my outrage and disappointment at the appalling service I received from Ackerman Store at Ikageng Gate Mall in Potchefstroom. On October 12, 2024, I purchased a Samsung A04e phone (R1800) for my daughter and a Mobicel phone (R150) for myself.

Regrettably, the Mobicel phone constantly switches off when placed in my pocket. Within the stipulated seven-day return period, I sent my daughter back to the store on October 15, 2024, to exchange the faulty phone for another of the same value. Shockingly, the staff refused to assist, insisting on keeping the phone without providing a receipt and instructing my daughter to return later with the box so they could verify the issue.

As a person with a disability, having only one leg, I rely on hiring a car to access the mall, which is a significant inconvenience. Moreover, as the sole breadwinner of my family, I cannot afford to waste time on unnecessary trips. I sent my daughter to resolve this matter, expecting a reasonable resolution.

Their refusal to exchange the phone is unacceptable, and I take offense to the implication that I would falsely claim a defect. If I sought a refund, I would have requested it. Instead, I demand a functional replacement, as is my consumer right.

I urge you to take immediate action to address this issue. If I do not receive a satisfactory resolution by October 19, 2024, I will ensure that the incompetence and untrustworthiness of Ackerman Store are exposed locally, nationally, and internationally through all social media and news platforms.

I will not beg for my consumer rights. I demand respect and a functional phone.

Details:

- Date of purchase: October 12, 2024 - Product: Mobicel phone (R150) - Fault: Constantly switches off when placed in pocket - Attempted exchange date: October 15, 2024

P.E. Motloung ***