Great service

Wonderful service from the sales consultant to the manager. I am a new credit customer of Ackermans. I went to buy at Ackerns in Wynberg in Cape Town my card needed authorisation. That was at 12:30 we called their call center which they failed to answer the call. From -12:30 till 14:00. I was so stressed and frustrated with them cashier tried to calm me down as I could not understand why would I put on hold for this long. She was very soft. Sales agent also came in shame and she called the store manager who inform the cashier to continue with other customers and she will assist. We ended up talking laughing it really didn't feel any longer that I was there for long. I ended up buying more. The call center agent answered the phone and when she was asked her name she dropp3 the call just like really. We has too call again and we are on hold for another 30 min eventually we got the authorasation and they took responsibility of what the call centre sis and they apologise and thanked me for my patience. I mean like why can't all Ackermans be like thatcsuse on Sunday the 8th I went to Ackermans in Phillipi the Junction mall its a new mall where a cashier kept me the line without saying anything I was there from 09:15 she does not say what is happening she just asked another cashier can a customer go the office for authorasation. I mean like what is happening. I am a customer and I am there not invisible explain to me what is happening, I had to request for a story manager, a short darked skin Africa man who said so what the battery I swallen there is nothing I can. Oh my God why didn't you say that earlier, you waisted my time and he said go to another store with no apology nothing and I'd a store manager behaves that way what do you expect from the sales people.