LM
Lucky M
1 reviews | Active since Apr 2019
30 Apr 2019, 13:44
Goodness
Hi, I bought Trend A3 on the 29/04/219at ackermans the sales guy inserted the simcard on sim1 but to my surprise when I got home sim2 was not functioning only t notice that the two pins of sim2 are broken. Today on 30/04/2019i returned the phone to the store their giving me attitude, they now make me look like I broke the pins myself and telling me that the person who deals with cellphones he's not around I should come back on Thursday when he's available.
My question is why don't they allow people who work with cellphones do all the paperwork instead of creating confusion to us, because now I must do up and down for a simple thing. How is bad if they could just change the phone like they did when they sell it to me. I hate unprofessional team especially the lady by the name of Clara
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Replies (2)
Ackermans's replyOfficial
30 Apr 2019, 14:41Good day Lucky,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. They will contact you shortly.
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. They will contact you shortly.
Best regards,
Ackermans's reply30 Apr 2019, 14:41
Official
Good day Lucky,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. They will contact you shortly.
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. They will contact you shortly.
Best regards,
Ackermans's replyOfficial
03 May 2019, 16:41Good day Lucky,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply03 May 2019, 16:41
Official
Good day Lucky,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,