DS
Delicia S

1 reviews | Active since Dec 2021

08 Dec 2021, 09:06

"Gatvol"

I bought I cellphone form Ackermans Monument Park, Pretoria. I told the cashier that i want to take out insurance he did not listen and chose no insurance on the system. I asked him to call the supervisor to assist with the matter but clearly he could not assist. The supervisor told me to contact Finrite insurance and the will activate it for me. From the 30th of November to date my insuarnace has not been activated this is so annoying. Finrite is a useless company. Palesa Koketso from Finrite took all my details and said she woul email me the documents still nothing. Everitime i speak to a consultant I am being told that they are waiting for the slaes department to get back to them with an answer. Ackermans this is your repsonsibility to sort out my insurance cos I am gatvol...

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Replies (2)
Ackermans
Ackermans's reply08 Dec 2021, 13:49
Official
Good day Delicia,
 We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the relevant department.
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply03 Jan 2022, 13:58
Official
Good day Delicia, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service