Funeral policy issa disaster

I took out a funeral policy about 4 months ago till today I have not received the policy documents , I called the call center was advised a query has been logged for the documents to be sent did a follow 2 weeks after was told it takes 30 days for query to be resolved. I called today still haven't received the documents told they'll escalate requested the plan to be cancelled and refunded as per what I was told when I took out the policy that I can cancel and get my full refund but now I am told I need to submit an affidavit. Glad I will not be continuing with this ******* policy if from the onset its a mission to get policy documents definitely in an event of a claim was going to experience HORRIFIC service.

I want my refund!!!