GM
Gugulethu M

1 reviews | Active since Apr 2017

04 Apr 2017, 09:53

Funeral claim

<p>Ackermans is worse place to take the funeral cover from I went to the Ackermans for claim and they gave me forms every thing I filled them and tenacity is the company that deals with the claim there worse they ask me to go to the hospital to fill medical forms I did paid 500 for and send them back to them and next day call them and they said the policy lapsed last year but my mom passed on this year and they told me the policy is active and now they aid it not after all I paid I sue if the policy was not thee they will tell me the first day I spoke to the consultant and theydont want to do the pay out they blaming hollard now and they said they will get back to me in 3days if they will pay or not because they don't pay for natural death even though the policy was for every thing it cover ever thing I will go to the news paper maybe they will help me out then to expose them and got the records for this </p>

0
Replies (3)
Ackermans
Ackermans's reply04 Apr 2017, 11:21
Official

Good day Gugulethu,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,

GM
Gugulethu M's update04 Apr 2017, 11:28
Reviewer Update

Thank you for contacting me just spoke to consultant and she gave me a email address and it not going through please can she give me the email address again thank you

Ackermans
Ackermans's reply19 Apr 2017, 16:21
Official

Good day Gugulethu,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,