FUNDS REALLOCATION

On the 26 May 2021 18h13 I tried to make an EFT payment of R400 but I mistyped my account number and put in a 2 where a 1 was supposed to be. I then made another one.

Now, I've been asking Ackermans to reallocate the misplaced R400 onto my account, to no avail. I've sent countless emails but I've yet to receive correspondence.

I've been to the stores, called them, chatted with their agents on WhatsApp, still nothing. Yesterday I again went to Ackermans Somerset West and they called head office. I spoke to a rude agent, Babalwa who, instead of listening, wanted to convince me that the funds were reallocated.

I'm not a difficult person but the service isn't up to standard. The people in the store have been as helpful as they can be. It's the people who I cannot see in person that seem not care. I'm actually thinking of closing this account. I'm extremely angry right now.