ST
Sipokazi T
1 reviews | Active since Mar 2018
26 May 2020, 13:23
Fully paid laybuy unpacked back to the shelf
Ackermans Walmer Park,
I had a layby made in January at Walmer Park - PE and paid it days before lockdown in Cape Town. When shops reopened I sent someone in to fetch he laybuy with a screenshot copy of the reference number of the laybuy only to have her sent away because they want the ID of the person who had done the laybuy. While she was at the shop they would not accept a photo of the laybuy over the phone.
We're in Cape Town with our IDs, I don't know how they could expect her to have the ID. I called Ackermans today (26.25.2020) to query only to be told that the laybuy expired yesterday even though they saw that it was fully paid.
With the lockdown rules, a laybuy fully paid...they unpacked the items back to the shelves. I'm very upset!
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
26 May 2020, 15:31Good day Sipokazi,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's reply26 May 2020, 15:31
Official
Good day Sipokazi,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
ST
Sipokazi T's updateReviewer Update
26 May 2020, 17:03Not even one of them called me to ask if I can fetch it, the second lady who called after I told them I want all my stuff back, had the guts to say they saw it was fully paid but have unpacked it because it was not fetched AND that Ackermans Durbanville should have said there's a due date to fetch it. With the lockdown, who knew at that time when exactly store will open again?
They just unpacked my labuy and not even a call to tell me I will be getting a refund.
I told them to call me back when they've packed all my stuff back as it was.
They just unpacked my labuy and not even a call to tell me I will be getting a refund.
I told them to call me back when they've packed all my stuff back as it was.
ST
Sipokazi T's update26 May 2020, 17:03
Reviewer Update
Not even one of them called me to ask if I can fetch it, the second lady who called after I told them I want all my stuff back, had the guts to say they saw it was fully paid but have unpacked it because it was not fetched AND that Ackermans Durbanville should have said there's a due date to fetch it. With the lockdown, who knew at that time when exactly store will open again?
They just unpacked my labuy and not even a call to tell me I will be getting a refund.
I told them to call me back when they've packed all my stuff back as it was.
They just unpacked my labuy and not even a call to tell me I will be getting a refund.
I told them to call me back when they've packed all my stuff back as it was.
Ackermans's replyOfficial
02 Jun 2020, 10:49Good day Siphokazi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply02 Jun 2020, 10:49
Official
Good day Siphokazi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
ST
Sipokazi T's updateReviewer Update
02 Jun 2020, 11:56Hi, Yes - thank you.
The store manager called the next day and called a few other outlets to put mu laybuy together. She was very helpful and called me at each item she found just to make sure I still want the same size and colour of items. If I had spoken with her from the beginning, none of these complaints would have happened.
She was great and handled the situation and sorted it in an hour. Thank You.
The store manager called the next day and called a few other outlets to put mu laybuy together. She was very helpful and called me at each item she found just to make sure I still want the same size and colour of items. If I had spoken with her from the beginning, none of these complaints would have happened.
She was great and handled the situation and sorted it in an hour. Thank You.
ST
Sipokazi T's update02 Jun 2020, 11:56
Reviewer Update
Hi, Yes - thank you.
The store manager called the next day and called a few other outlets to put mu laybuy together. She was very helpful and called me at each item she found just to make sure I still want the same size and colour of items. If I had spoken with her from the beginning, none of these complaints would have happened.
She was great and handled the situation and sorted it in an hour. Thank You.
The store manager called the next day and called a few other outlets to put mu laybuy together. She was very helpful and called me at each item she found just to make sure I still want the same size and colour of items. If I had spoken with her from the beginning, none of these complaints would have happened.
She was great and handled the situation and sorted it in an hour. Thank You.