Full refund from Ackermans or a brand new cellphone of the same value

Hellopeter, my name is Jubilee Mothopeng from potchefstroom ikageng location in the north west I'm writing this bad review on behalf of my aunt by the name of Seleko Rasenyalo since she took the cell phone for repair in January 2021 EMI number is *** Brand is HMR model is Cando Blaze blue. They've been lying to her ever since and now it's a year and 5 months the 1st she spoke to is Refilweby, the 2nd lady was mantsho and now the person helping her is Tsietsi. My aunt is tired of all the lies all she needs now is a full refund of the money or the shop must give her a brand new cellphone of the same value, I trust and hope you receive and view this review as hellopeter is our our last hope. My contact details is *** and my aunt's contact details is *** thank you in advance.