Frustrated and annoyed

Last week Saturday I bought a pair of shoes for my daughter at Ackermans Nkomo village only to find out 1 shoe is faulty so I went back on Sunday to exchange it only to find out it's doing the same thing.

So on Monday I sent someone to go refund the shoes only to receive a sms of some voucher so the person I asked to go refund the shoes called me to tell me they said they can't refund me cos I did 3 transactions.

So the manager I'd like to believe she's is by the name of Tebogo Maunatlala on the phone tells me it's their company policy yet the slip doesn't state such so now I'm forced to go back to buy the same faulty item at another shop.

So I decided let me not address the matter here and contact their customer service ai ai ai I kept getting emails about how they are dealing with it at with the department involved so now in the meantime what must happen to me so far I've been driving around looking for that shoe and I'm not getting the size I want so now instead of getting my money back I'm wasting petrol and time looking for that shoe like I'm really revved and annoyed by this whole thing cause by now I would have gone looking for this shoe at another shop so exactly where does this manager get the right to decide on that voucher and refunds?