1 reviews | Active since May 2020
FRUSTATED WITH ACKERMANS AND THIER TENACITY PAYMENTS
I had a payment of R85 due on my Ackermans account made a payment of R100 in the 1st April 2020 after receiving their TENACITY account details . Put in my card number as reference followed instructions as per the sms I received from Ackermans to my surprise around the 13th April 2020 I received a notification to pay R167.72 which is now double the amount. I sent an email to the customer service with all the attachments as proof of payment and I keep getting emails asking for my proof of payment I dont know if I am dealing with different people or what the hell is going on. Till today I am still sending proof of payment. I am writing this review now as I dont know who to reach out to anyone as a customer I did my part on making my payment with the stores being closed but having Ackermans team not doing their part is really unacceptable.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint. Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint. Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service