From Complaint to Happy Customer

Good day All, Thank You to all the staff that assist me with the matter. Thank You Hope the Divisional Sales Manager that did call me Yesterday afternoon while he was on training. And thank you to China that had his day off yesterday and Charmaine that assisted in his absents. China took the matter head on and communicated with me and I Thank you for that. I got refunded my money in the store. While they do their investigation continues. Please let me know what the outcome is for future reference. From a complaint to a very happy customer ?