freaking unbelievable

<p>I would like to write a report on the shop which i love so much. Yesterday i went to Ackermans, after realizing that they closing at 14:00 i rushed to get to the shop as i made a laybye and had 4 items to return that was taken too small for my daughter. I got to the shop about 8 min before closing time and the security refused to let me in. I knocked and showed him the time and he walked away his name is Daniel. I then went to stand infront of another window where staff was of which Marchen was one and they looked at each other and pretended like they did not see me they ignored me and everyone outside the shop thought i was a freaking crazy lady. I had to run all the way to the other side of the shop which had another entrance in the Eikestad Mall and started knocking there asking for the manager. To my relieve Liesl came to the door and i explained to her whilst the security was stading there as he obviously moved to that side and she allowed me in. The line by this time was extra long as everyone now in the shop was ready to pay/laybye and i stood there for an half hour whilst my 3 kids was waiting in the parking lot in the car. </p> <p>I am repulsed that the security is allowed to treat customers that way and that the staff laughing and looking at each other did not think to correct or assist me in any way. i have never had issues with ackermans as i love the shop and the people working there but this time i was so disssapointed , Liesl was really the only one who made me feel like i am a customer worth holding onto.I</p> <p>I really hope that something will come from this email as i dont think its funny or a joke to make me a customer feel like a mad person begging to be allowed in the shop before closing time., unless closing time is actually 10 min prior to what is put on the window outside the shop.</p> <p> </p>