PS
Patricia S

1 reviews | Active since Sept 2017

08 Sept 2017, 16:48

********** purchases not addressed

I live in Cape Town. Over the period 9 to 10 August 2017 items to the value of R4,618.97 were charged to my account in Gauteng. My store card is still in my possession and has not been lost, nor have I left Cape Town.

After several call and email attempts to the accounts department and the store, to date nobody has shown any interest in assisting me with the matter. The account has since been frozen.

Please could someone contact me to resolve this?!

0
Replies (4)
Ackermans
Ackermans's reply11 Sept 2017, 07:56
Official

Good day Patricia,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply13 Sept 2017, 15:39
Official

Good day Patricia,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

PS
Patricia S's update05 Oct 2017, 11:13
Reviewer Update
Good Day, I responded to your enquiry for contact details on the same day that you requested them, being 11 September 2017. Refer to the message trail, the reply marked as private. Regardless, my contact details were listed as part of this query when I posted it, so all that these delay tactics serve to achieve is to further damage your brand's reputation. It still appears as if nobody is willing to assist with this, and instead keeps pointing fingers back at me when I am the victim in all of this. I am extremely disappointed at Ackermans' apathy and blatant disregard for its clientele. Note that I will not post my contact number publicly, so I would ask that you refer back to the details of this posting for contact information. Sincerely, Patricia
Ackermans
Ackermans's reply13 Oct 2017, 14:28
Official

Good day Patricia,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service