********** policy attached to my account

Am disappointed and ****ed off by Ackermans including the so called insurance attached to the account. I have paid off my account in June and I was told I have an death policy Insurance attached to it. I disputed the policy premiums as from August. They requested an affidavit and 5 signatures to prove if I did took the policy. No one bothered to call back each time I must call and ask an update. To cut the story short the signature did not match now they must reverse back all premiums to my account. Yesterday I called again and I was told all has been transferred. I was so shocked and disappointed today when I went there and nothing was done. Am disappointed and dissatisfied on how they do things. Tricking people to open policy insurance without their knowledge How many have they *******.