********** Policy

I opened an account with Ackermans in 2018 and only used the account for about 3/4 times and never took anything on credit because of the never decreasing balance. According to the payment slips I should have finished paying of the account but to my surprise when I received the account statement the money has insanely gone up again. Phoned the call Centre and I get told that there is an active policy on the account of which I never signed up for and know nothing about. The agents can't see who agreed to the policy and can't do anything about it 😠

I work too hard for my money and I need clarity as to who gave the authority to activate the so called policy and I need something to be done about it as soon as possible