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I bought a Nokia 1 device on the 4th October 2018 it stopped working by December and took it back on 19th Of January 2019 they told me I'll be called within 20 working days which that didn't happen until I called them last week Tuesday. And no one knew about the phone until someone called asked me for my email and password of the phone, which was a bit disturbing. 2ndly I went to the store Sunday to find out the. Lady that was helping me had her Sim card in my phone. She kept on asking for the password of my email until it was blocked. By that time I didn't realise she had her Sim card in my phone yet she asked for my simcard and I gave. Her. What was her Sim card doing in my phone and why was she asking for my personal information. I need my phone or they will have to pay me back